FAMILY FUNERAL NOTICE LIMITED
PRIVACY POLICY

 

1.Preamble

Family Funeral Notice Limited is a private company registered in Scotland under Company Number SC554456. Our registered address is Clyde Office Suite 2/3, 48 West George Street, Glasgow G2 1BP, Scotland. We operate the web site www.familyfuneralnotice.com (hereinafter ‘our web site’), send client text messages and provide the linked online Funeral Notices published by our web site.

Our Customers, (hereinafter ‘you,’ and the adjectives ‘your’ and ‘yours’) together with their authorized Customer Users, use our services on behalf of their Clients to publish Client Funeral Notices. We use the term Customer Content to describe data uploaded by Customers on behalf of their clients. Such data, of a personal nature, is highly encrypted by us to ensure its safe transmission to and from our servers.

Data privacy is governed by the Data Protection Act of 1988 as amended, hereinafter ‘the Act.’ Family Funeral Notice Limited, (hereinafter ‘the company,’ ‘we,’ ‘us’ and the applicable adjectives ‘our,’ ‘ours’) process the data supplied by our Customer to achieve our service. You, our Customer, are the Data Controller in terms of the Act. In serving you, we are committed to protect and respect your privacy.

Together with our terms of use, available here, and other documents referred to there, this policy sets out how we will process any personal data collected from or provided by you.

By visiting our web-site you are accepting and consenting to the policy described here under. Please read it carefully


2. Collected Information We will capture and process the following data about you:

   2.1 Information you supply to us, both collected and provided You supply us with information by filling in the forms on our web site and/or by corresponding with us, directly or via our agent(s) or by any other means. This includes the information you supply when registering on our web site to use our service, and includes, but is not limited to, your name, address, email ad-dress, and telephone number, financial and credit card details, and the reporting of problems connected with our service.

   2.2 Information we collect about you. At each visit to our web site, each time a text message is forwarded and each view of (hit on) a Funeral Notice, we will collect and process the following:

      2.2.1. Technical information. This enables us to deal with issues that may arise in connection with your access to our web site, and will include the Internet Protocol (IP) address of your computer on the Internet, your computer’s make and type, its operating system and version, your login details, browser type and version and browser plug-in types and versions.

      2.2.2. Information about your visits to our web site. This is to enable us to monitor the service we provide to you, in order to maximize the benefit you obtain. It includes the full click stream to our Uniform Resource Locator (URL), through it and from it; the date, time and duration of your visit, the page response times and duration on each page. Download errors, page interaction information (clicks, scrolling and mouse hovering) and the methods used to leave the page and the web site are also recorded. We record the details of each Funeral Notice that you publish and we count them.

      2.2.3. Information about forwarding of our text messages and Funeral Notices you create.We record the number of times each text message is forwarded, the number of hits on each notice you create, the areas from which those hits are generated and the number of Face-book shares from each Funeral Notice.

   2.3 Cookies We use cookies to identify you on your visits to our web site. This ensures a visit ‘tailored’ to your needs and provides a better experience during it. Cookies also enable us to improve our web site.
   2.4 What We Do with Information:We use information about you in the following ways:

   2.4.1 Information you give us.We will use this:

      2.4.1.1 To provide you with the service that we offer, pursuant to contracts entered into between us.
      2.4.1.2 To provide you with information about our offers of other services similar to those that you already use or have asked about..
      2.4.1.3 To notify you about changes or improvements to our services.

      2.4.2 Information collected about you.We will use this information:

      2.4.2.1. To provide feedback to you in the form of statistics and reports on the effectiveness of our service
      2.4.2.2. To enable our agents to assist you to improve this when, for example, Funeral Notices are not forwarded as many times as expected
      2.4.2.3. To improve our web site and its functionality, and to ensure that our service is presented to you in the most effective manner possible via your particular computer
      2.4.2.4. To allow you to use the interactive features of our service at your initiation
      2.4.2.5. To support our efforts to keep our web site safe from cyber attacks and security threats
      2.4.2.6. For internal administration, data analysis, testing, research, troubleshooting and survey preparation

      2.4.3. Information from other sources. We combine information from other sources (e.g. Google Maps) with that which we we collect from you, your clients and about you and them to provide services such as directions to get to a Funeral Service that would not otherwise be possible. This information is used also for many of the purposes above.

3. Disclosure of information
You agree that we have the right to share the above information with the following:

   3.1 Our associated companies as defined in Section 1159 of the UK Companies Act of 2006 as amended.

   3.2 Certain third parties, including:

      3.2.1. Suppliers and sub-contractors who may need it for the purpose of fulfilling contracts that we enter into with them or you.
      3.2.2. Search engine and analytics providers who assist us in the operation of our web site
      3.2.3. Credit reference agencies for the purpose of assessing your credit record where this is a condition of concluding a contract with you.
      3.2.4 Inevitable alienation: If we should buy or sell some or all of our assets or business, thereby involving a third party, we will disclose to that third party your personal data comprising either assets of value (e.g. details of current contracts between us) and/or the necessary information to enable the third party to conduct business with you.
      3.2.5 If we are duty bound to do so, to comply with any legal obligation to share or disclose it, or in the process of enforcing adherence to our terms of use as set out here and other agreements..
      3.2.6 To protect the rights, property or safety of Family Funeral Notice Limited, our customers or others. This may include sharing information with third parties to reduce credit risk or for fraud investigation and protection.


4. Storage of Your Personal Data: Your personal data is encrypted using secure socket layer (SSL) technology, transmitted to and stored on secure servers both within and outside the European Economic Area (EEA). The staff who supervise the processing also operate in these areas. Some of them are our employees; others, those of our service providers. By submitting your personal data, you are agreeing to this transfer, processing and storage. We will take every reasonable measure to ensure that your data is secure and handled in accordance with this privacy policy.

   4.1 Payment Transactions: A third party provides payment transaction pages from our web site. These are encrypted using secure socket layer (SSL) technology. We store no details of your payments, whether card numbers, payment amounts, User ID’s or passwords. Where you have chosen a password that enables you to access certain parts of our web site, it is your responsibility to ensure that such password is kept confidential. We recommend that you change it frequently.
   4.2 Customer Content Risk: The transmission of any data via the Internet cannot be guaranteed to be completely secure, although we use the highest level of encryption commercially available to protect personal data entrusted to us. Transmission is at your own risk. However, once we have received your information, we will take all available precautions to prevent unauthorized access to it.

5. Access to Your Information: Under the Act, you have the right to access all information we hold about you, whether submitted by you or collected by us. You may exercise this right under the conditions specified in it. Any request to do so will incur a charge of ten pounds sterling (GBP10.00) to cover the costs to us of providing it.

6. Other Rights: You have the right to ask that we do not process your information for marketing purposes. This is not our usual policy, but if we intend to do so, we will inform you before you commit data for transmission that will be disclosed to a third party. Your right to refuse this can be exercised by checking boxes on the page used to collect such data. Your right may further be exercised at any time by contacting us at care@familyfuneralnotice.com to inform us of your wishes.

7. Disclaimer: Our web site may contain links to and from the web sites of third parties such as advertisers or affiliates. Following such links will entail agreement to the privacy policies pertaining to them. We do not accept responsibility for such policies, nor liability for losses incurred as a result of agreement to them. You are cautioned to check the privacy policy of every web site other than ours to which you may submit personal data.

8. Changes to this Privacy Policy. All future changes will be posted on this page, and where this is appropriate, you will be notified of it by email. Please check this page on a regular basis for up-dates.

9. Contact Us: We welcome queries, comments and requests regarding this Privacy Policy, which should be addressed to care@familyfuneralnotice.com

Contact us


For help and support, please see our contact details below. Should you require further assistance please complete the online enquiry form at the bottom of this page, and a member of our support team will contact you at our earliest opportunity.

Clyde Office Suite 2/3, 48 West George Street
Glasgow
G2 1BP
UNITED KINGDOM



01412550160



care@familyfuneralnotice.com



Family Funeral Notice Limited, SC554456

payment

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